Shipping policy
Shipping & Returns
We ship across Canada and the United States and look forward to helping you celebrate! Below you’ll find information about processing, delivery and returns for orders shipped by parcel carrier.
Order Processing
Orders are processed within 3 business days. We do not ship on Saturdays, Sundays or Canadian statutory holidays. Processing time is separate from transit time, so please allow for both when ordering for an upcoming celebration.
Once your parcel has shipped, you’ll receive a shipping confirmation email with tracking information so you can follow its journey.
Delivery Times
Shipping times are estimates and are not guaranteed. Transit times may vary depending on your location, the time of year, weather, carrier service disruptions and customs processing where applicable.
We recommend ordering well ahead of your event to allow extra time for delivery. Carrier and customs delays are outside our control, but if your parcel appears delayed or your tracking information raises any concerns, please contact us and we’ll be happy to help look into it.
Shipping Information
Please double-check your delivery address, including any apartment or suite number, before completing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible once your parcel has shipped.
U.S. Orders: Duties, Taxes & Import Fees
Orders shipped to the United States may be subject to import duties, tariffs, taxes and carrier customs-clearance or brokerage fees. Unless expressly included at checkout, these charges are not included in our product prices or shipping rates and are the responsibility of the recipient.
These charges are assessed by customs authorities and/or the carrier and may be collected before delivery or billed separately. Cutie Balloons does not set or control these charges. Please consider potential import costs before placing your order.
Returns
We accept returns for online purchases within 30 calendar days of delivery. To qualify for a refund or store credit, items must be unused, unopened and in their original packaging, with tags attached where applicable.
Please contact hello@cutieballoons.com with your order number and the items you’d like to return so we can help with the next steps.
- Original shipping and handling charges are non-refundable.
- Return shipping costs are the responsibility of the buyer.
- Local customers are welcome to return eligible items in-store at no additional charge.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photos of the item and packaging. We’ll review the issue and help arrange an appropriate resolution.
Questions?
For help with shipping, tracking or returns, email hello@cutieballoons.com. We’re always happy to help!