FAQ & Delivery

Hi! Welcome to Cutie Balloons. We offer on-demand balloon delivery throughout Toronto and the GTA. We offer pick-ups as well, but we don't have a storefront! All orders must be placed online through the website.


Pick-Up Information: 

For pick-up orders, we are located at 240 Richmond St West (the WeWork Building!). We DO NOT have a storefront location! All orders need to be placed online ahead of time. When you arrive, either send us a message on our website chat (bottom right corner), give us a call (647-362-9580), or use the intercom button to let the front desk know you have arrived for a pick-up order. 


Delivery Information: 

Your balloons will be delivered on the date and time slot selected at checkout. You will receive a call once our delivery team has arrived. Please meet them downstairs in the lobby if you are in a condo building.

Due to COVID19, we do not enter the condo/go up to the unit. If you are not home at the time of delivery, we will attempt to leave them with the concierge. If the concierge does not accept the balloons (or if you live in a house), a re-delivery fee may apply if we are required to return at a later time.


Frequently Asked Questions: 

Do you offer Toronto Balloon Delivery?

Yes, we offer Balloon delivery throughout Toronto and the GTA! Select your preferred date and time slot for delivery at checkout. 

Due to weather, traffic, and other unforeseen circumstances, we cannot guarantee your delivery time.

Is There a Delivery Fee?

For orders in Downtown Toronto and over $80 there is free delivery! 

If it's under $80 or outside of Downtown Toronto, a delivery fee applies. It is calculated at checkout based on your distance. 


Where Can You Deliver Balloons To?

We deliver through Toronto, North York, Markham, Richmond Hill, Brampton, Scarborough, Oakville, Mississauga, ... all over the Greater Toronto Region! 

Our delivery team is happy to drive further if needed, but delivery fees are calculated based on the distance. 


What days are you open?

We are open Monday through Saturday.

How far in advance should I order my balloons?

We offer same day service, however it’s best to order 1~3 days ahead of time.


If I bring in balloons, will you inflate them with helium for me?

No, we do not offer this service.


Can I customize the colours of the balloons? I like one of these bouquets, but I'd like to change some of the colours! 

Of course! You can put in the color option your preferred color combo or changes, or you can leave a note on the cart page when you are checking out! 


Are your balloons on strings and weighted and filled with helium?

Yes, all the balloons come on string and with weights. They are filled with helium.

Do you accept credit cards?

Yes, our online booking accepts credit cards and Apple Pay.

If I blow up balloons by mouth, will they float?

No, the balloons require helium to float.


How long will the balloons float?

The latex balloons are treated with HiFloat to extend their float time from the standard 12 hours to up to 2~5 days. 
Please note, confetti filled balloons cannot be treated with HiFloat as they are filled with paper confetti so standard float time applies. 

Foil balloons (like the jumbo number balloons) last up to a week. 

Jumbo custom balloons last weeks!

Temperature & Weather Conditions 

Balloons do not like the hot or the cold! Helium shrinks in cold temperatures and expands in hot temperatures. 

In cold temperatures the foil balloons will appear deflated as the helium shrinks, but it will reinflate once brought to room temperature. We do not recommend leaving the balloons outside in cold weather. 

In hot temperatures, the helium expands and could cause the balloons to pop. The balloons will also oxidize in warm weather and will appear more matte. We do not recommend leaving balloons outside in hot weather. 

Due to their inherent nature, we cannot be responsible for the balloons when left outside. 

What if my balloon pops?

Due to the nature of balloons,  they can sometimes pop. If your balloons have popped, please e-mail us a photo of your popped balloon within 30 minutes of receiving your order and we will provide a new one via your original method of either delivery or pick-up.

You must provide a photo within 30 minutes via e-mail. Due to the nature of balloons, we are not liable for any damage or popping that happens after this time frame. We are not liable for any damage that happens if balloons are left outdoors. 

Refund Policy

All orders must be cancelled 48 hours prior to pick-up or delivery for a refund. No refunds will be issued if order is cancelled within 48 hours of requested pickup/delivery.